Student Tries To Prank Southwest Airlines–And They Pranked Him Right Back

Airline customer service has been seriously called into question this week.

With United Airline’s fiasco involving dragging a customer off of a flight making headlines, Southwest may have just saved the day, showing that good customer service can be provided–even when someone is trolling you.

One prankster, a 19-year-old college student who goes by “Juan” on Twitter, decided it would be funny to complain to Southwest about a rude flight attendant.

In a series of screenshots, they shared their humorous exchange with Southwest.

It started out simple enough.

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And Southwest took the bait.

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Pressed for details, “Juan” went in for the kill.

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Source: Screenshot

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And just when “Juan” thought they had won, Southwest flipped the script and showed them who was boss.

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Linnea from Southwest FTW!

When reached for comment, this is what “Juan” told the Huffington Post:

“What inspired me to make it is that there has been a lot of airline drama and I wanted to lighten up the mood. Of course, I wasn’t intending of shifting the focus away from what happened with United, but I wanted to make people smile and laugh. And I am happy I was able to do that.”

The tweets of the exchange have since gone viral, being retweeted more than 71,000 times.

Southwest had this to say:

“We take every inquiry seriously, but try not to take ourselves too seriously. This was an excellent example of one of our Representatives taking great care to investigate a potential issue, and pivoting when the user revealed it was a joke.”

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